Tenant survey 2025 results: tenants feel good in their homes
A total of 437 tenants (about 20%) responded to our 2025 survey. The overall satisfaction score remained at 4.1, just like last year! Tenants continue to appreciate the quality of their homes, excellent customer service, and clear communication.
✅ Home Comfort & Quality
Tenants feel their homes are in good condition (4.2) and well-designed for their needs (4.2 for layouts, 4.1 for equipment). However, affordability ratings slightly dropped (3.7 in 2025 vs. 3.8 in 2024).
“NAL Asunnot is a landlord that truly cares about its residents, and that means a lot!”
The common areas and safety received an average score of 3.8.
“My first home felt safe and comfortable, especially because NAL understands young people’s different life situations.”
“The best <3 and safe!”
🛠️ Maintenance & Responsiveness
The maintenance service rating improved to 3.8, with faster responses to repair requests (3.7 vs. 3.6 last year) and better availability (4.0 vs. 3.8 last year).
“The maintenance team is quick and efficient. I always get help when needed!”
📢 Opportunities to Be Heard
Residents feel their opinions are valued (4.0), but there is still a need for more ways to participate (3.2).
“Being part of the residents’ committee is great—I love having a say in my building!”
💗 Support in Difficult Times
Feedback highlighted the support and security that living in NAL Asunnot provides, especially in challenging situations.
“NAL Asunnot is amazing—it gives young people opportunities they might not have otherwise. I was in a tough situation when I moved here, but now I’m in a much better place. I wouldn’t have found any other apartment that fit my budget. Many young people are in the same boat—low income, but needing a home.”
“After my breakup, I urgently needed housing. NAL Asunnot provided professional, friendly service and quickly helped me find the right home!”
“I was in an emergency, and NAL gave me a home very quickly 🥰 My housing advisor helped me navigate everything, from contracts to daily life. Thank you for being there! ❤️”
📨 Communication & Accessibility
Communication scores remain strong (4.3), with website usability and social media engagement improving (4.3 vs. 4.2 last year).
“Clear, informative, and even fun—that’s what good communication looks like!”
“It’s great to see that our service is rated highly across the board—from customer service to maintenance. Most importantly, residents feel at home and that their apartments meet their needs. Despite a challenging rental market, we are proud that satisfaction remains strong. This shows that we are doing the right things for our residents.” comments Päivi Ojala, Director of rental housing.
“It’s fantastic that resident satisfaction has stayed at a good level, especially in communication and accessibility. We listen carefully to feedback and will continue improving our services.” Comments Anna Kulkki, NAL Asunnot CEO.
“Our goal is to provide not just quality housing but also excellent customer service. While there is always room to grow, this survey highlights many great successes.” – Päivi Ojala, Director of rental housing.
💙 Thank You!
We appreciate everyone who took the time to share their feedback. Your input helps us improve and create even better living experiences!