Contact Information

Malminkaari 9b, 00700 Helsinki

Questions about tenant selection and applications, keys, tenancy agreements, parking spaces.

Usually the fastest way to reach us is via e-mail. We answer to e-mails from Monday to Friday.

asiakaspalvelu@nalasunnot.fi

CUSTOMER VISIT HOURS:

Malminkaari 9, 00700 Helsinki.

Tuesdays and Thursdays from 9am to 4pm.

Our office is also open on the first weekday of each month.

TELEPHONE SERVICE HOURS: Mondays, Wednesdays and Fridays from 9 am to 2 pm

09 7745 366

Resident selection is managed by location. In Helsinki the resident selection is carried out by NAL Apartments. Our customer service can answer to general questions on resident selection.

Please note however, that our customer service is not able to answer to inquiries about vacant apartments or the current situation of a specific application.

In other locations, the NAL local branch makes the resident selection and answers questions related to the region’s housing and resident selection.

Delayed payments, falling behind on rent, questions about rent payments.

vuokravalvonta@nalasunnot.fi

Telephone service hours for Rent Supervision: From Mondays to Thursdays from 12 pm to 2:30 pm.

09 7745 3616

You can submit a fault report concerning a fault or inconvenience in your apartment, the common areas of your apartment building or the outdoor areas. By filling in the fault report, you also submit a request for maintenance.

Use disturbance report to report repeated disturbances caused by another tenant.

If possible, discuss the disturbance with your neighbour first. Your neighbour may not be aware that they are causing a disturbance. If the situation is serious, always call the police, when necessary.

Give us Feedback!

Would you like to give feedback about the service you received, our staff or on our communication? Has some of our actions made you happy or upset? Would you like to suggest something?

Feedback can be given anonymously. But leave us your contact information if you would like to be contacted.

Note! Leave a fault report in case there is something wrong with your apartment, the apartment building or the outdoor areas are in need for cleaning.

Questions related to invoicing/accounts payable to laskutus@nalasunnot.fi

Business ID: 0950402-9

Electronic invoices address: 003709504029

Operator: Maventa

Operator ID: 003721291126

Operator ID for bank network transmission: DABAFIHH

Reference: the name of the person who has ordered the service

Message: short description of the service

If it is not possible to send electronic invoices, please send the invoice as a pdf-document via e-mail: laskutus@nalasunnot.fi. Each PDF file can only contain one invoice.

E-mails for personnel: firstname.lastname@nalasunnot.fi

Anna Kulkki

CEO
040 351 8536

Miia Ilonen

Housing secretary
09 7745 3633

Customer service, questions about tenancy agreements, keys, parking spaces.

Nina Mäkelä

Housing secretary
09 7745 3624

Customer service, questions about tenancy agreements, keys, parking spaces.

Minna Leino

Property Secretary
09 7745 3625

Tenant selection and interviews in Helsinki, tenancy agreements.

Anniina Pietikäinen

Rental housing negotiator
09 7745 3627

Tenant selection and interviews in Helsinki, tenancy agreements.

Kati Haajanen

Administrative Coordinator
09 7745 3608

Assisting with administration

Päivi Ojala

Director of rental housing
09 7745 3612

Manager of customer Service.

Lea Parviainen

Property Manager
09 7745 3617
isannoitsija@nalasunnot.fi

Disturbances and evictions.

Carla Sinisalo

Property Manager
09 7745 3613
isannoitsija@nalasunnot.fi

Disturbances and evictions.

Paula Grönberg

Account Ledger
09 7745 3616
vuokravalvonta@nalasunnot.fi
Please note! Calls from Monday to Thursday from 12 pm to 2:30 pm

Questions related to rent payments and deposits.

Questions related to invoicing/accounts payable to laskutus@nalasunnot.fi

Jutta Mäkinen

Account Ledger
09 7745 3616
vuokravalvonta@nalasunnot.fi
Please note! Calls from Monday to Thursday from 12 pm to 2:30 pm.

Questions related to rent payments and deposits.

Questions related to invoicing/accounts payable to laskutus@nalasunnot.fi

Satu Jaakkola

Chief financial officer
09 7745 3610

Finance

Jouni Paasimaa

Apartment Inspector
09 7745 3623

Apartment inspections in Helsinki, Espoo and Vantaa.

tekninen@nalasunnot.fi

Risto Valkama

Technical service manager

Managing property maintenance.

Ida Cedervik

Communications, Marketing and HR
09 7745 3622
viestinta@nalasunnot.fi

Development, planning and execution of communications, marketing and HR

Jouni Rihtniemi (on leave)

Accountant

Accountancy